Claire Thomas

Feature Content with Stream Manager! You can now curate Featured Content using the stream manager. To learn more about curating content with stream manager, watch this video or visit Managing Featu...

Scheduling reports is a handy way to access regularly updated data and get notifications sent directly to your inbox. Keep up to date on the activity in your program and share insights quickly and ...

This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...

You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...